Medical Receptionist

Trinity Health • Genoa, IL

7d • Onsite

About The Position

Provides intake for refugee population, prepares charts, schedules appointments - ensuring they are available on supervisor and provider schedules. Based on patients’ disability, medical or other needs, assists patients in scheduling follow-up appointments. Communicates regularly and effectively with the patients’ service coordinators, service providers and support personnel to ensure that patients make medical appointments. Responds to referrals of new patients in a timely manner. Assists by providing common communication in patient’s primary language other than English. For non-English speaking patients, coordinates translation services to be provided only by qualified medical interpreters for high risk communication, including medical information, advice and patient plans from providers and clinical staff. Ensures that family members, including children, and bi-lingual staff members are only translating common communication. If it is not possible to provide common communication in the patient’s language, then coordinates for translation services by a qualified medical interpreter. Serves as primary contact person for other staff regarding refugee patients. Assists in entering demographic data on cases new to the practice into intake database, prepares monthly-periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables. Uses word processing software to create and update miscellaneous memos, forms and signs to communicate with office staff. Communicates to office staff as requested. Serves as back-up to Medical Reception team, as needed. Performs other duties as needed. Follows up on digital campaign applications and sends patient paperwork. Follows-up with applicants and signs them up for seminars. Performs other duties as needed. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health. Must be able to work effectively as a member of the reception team. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers. Maintains knowledge of and complies with IHA standards, policies and procedures. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Requirements

• High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school
• Understanding of verification of insurances
• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities
• Service-oriented; responsive to customer needs and courteous in approach
• Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation
• Ability to compute mathematical calculations
• Knowledge of medical terminology
• Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor
• Ability to work effectively with various levels of organizational members and diverse populations
• Ability to cross-train in other areas of practice
• Good organizational and time management skills
• Ability to exercise sound judgement and problem-solving skills
• Ability to handle patient and organizational information in a confidential manner
• Ability to travel to other office/practice sites and meeting and training locations
• Successful completion of IHA competency-based program within introductory and training period

Nice To Haves

• Course work in insurance/billing, medical practice education or seminars are preferred, but not required
• 1-2 years of experience in a medical or physician office or customer service environment preferred

Responsibilities

• Provides intake for refugee population, prepares charts, schedules appointments
• Assists patients in scheduling follow-up appointments based on their needs
• Communicates with service coordinators, providers, and support personnel
• Responds to referrals of new patients
• Assists with common communication in patient's primary language
• Coordinates translation services for non-English speaking patients using qualified medical interpreters
• Serves as primary contact person for staff regarding refugee patients
• Enters demographic data into intake database
• Prepares monthly reports of intake service requests/actions
• Extracts and analyzes data related to intake processes
• Uses word processing software to create and update memos, forms, and signs
• Serves as back-up to the Medical Reception team
• Follows up on digital campaign applications and sends patient paperwork
• Follows up with applicants and signs them up for seminars
• Creates a positive, professional, service-oriented work environment
• Works effectively as a member of the reception team
• Assumes responsibility for performing job duties safely
• Completes IHA’s “The Customer” training
• Maintains knowledge of and complies with IHA standards, policies and procedures
• Maintains complete knowledge of office services and relevant equipment/systems
• Maintains strict patient and employee confidentiality
• Serves as a role model by taking on new responsibilities
• Embraces new ideas and respects cultural differences
• Uses resources efficiently
• Maintains appropriate licensure/certification and continuing education credentials

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED