Medical Receptionist - Primary and Specialty Care
About The Position
Park Nicollet is looking to hire a Medical Receptionist to join our Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position will support OBGYN, Cardiology, General Surgery, Pulmonary, Ultrasound and Neurology in the Specialty Clinic and will also be cross trained to support Primary Care and Eye. The Medical Receptionist is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups, meeting department specific agent expectations regarding measurement and following defined guidelines and processes. They will also be responsible for greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties. Both call center and front desk roles will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Requirements
- 6 months related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Nice To Haves
- Strong verbal and written communication
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
Responsibilities
- Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
- Meeting department specific agent expectations regarding measurement and following defined guidelines and processes.
- Greeting patients.
- Collecting co-pays.
- Scheduling follow-up appointments and referrals.
- Supporting departmental clerical duties.
- Providing support to the department/site ensuring quality service through timely and courteous assistance.
- Providing service support to patients and employers groups who request our care.
- Maintaining patient confidentiality to protect patient rights.
- Providing excellent customer service.
- Completing defined work in a timely and professional manner.
- Supporting on-going process improvement and organizational/department changes.
- Identifying self and department in all phone interactions.
- Accepting additional related tasks.
- Maintaining a clean and orderly work area.
Benefits
- medical insurance
- dental insurance
- a retirement program
- time away from work
- insurance options
- tuition reimbursement
- an employee assistance program
- onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
