Medical Reeptionist

Summit Health CityMD•Lynbrook, NY

19d

About The Position

The Patient Service Representative (PSR) welcomes and assists incoming CityMD patients, providing exemplary customer service and coordinating with the care team to support timely patient visits. The role includes patient registration, responding to questions and concerns in person and by telephone, and completing associated registration paperwork. It also involves communicating patient needs and waiting-room conditions to site leadership.

Requirements

High school degree or GED.
Happy, welcoming, can-do attitude toward patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and a team player.
Computer proficiency and strong keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to interact effectively with physicians, patients, and other staff members.
Bilingual language skills are required or preferred depending on site location.
Ability to sit and stand for periods of time; heavy computer use is required.

Nice To Haves

Experience in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.
Proficiency with standard office technology in a Windows-based environment.
Experience with an EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet and welcome patients.
Organize and coordinate patient intake and other appointments.
Accurately enter and update patient information in the system.
Assist patients with completing paperwork when necessary.
Scan, update, and file medical records.
Answer phone calls and respond to questions promptly and politely.
Process medical insurance information, verify patient eligibility, and address insurance questions, coordinating with the Billing department as appropriate.
Handle cash and co-payments accurately and responsibly.
Provide outstanding customer service to every patient.
Inform the site manager or assistant site manager about waiting-room wait times and patient inquiries.