Medical Receptionist

Trinity Health•Southbury, CT

1d•Onsite

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative to join their Primary Medicine Team located in Southbury. This full-time, day shift position is responsible for ensuring efficient patient flow within the practice by performing a variety of business functions. Key duties include greeting patients, managing phone communications, scheduling appointments, handling patient registration, verifying insurance, collecting copays and point-of-service payments, processing pre-certifications, prior authorizations, and referrals, preparing charts, and managing faxes. The role also provides essential clerical support to providers and staff.

Requirements

High school diploma or equivalent
Excellent keyboard skills
Proficiency in a Windows based computer environment and Microsoft Office products
Accuracy and dependability required

Nice To Haves

Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred

Responsibilities

Ensuring patient flow within the practice by performing all business functions
Greeting patients
Answering phones
Scheduling patient appointments
Patient registration
Insurance verification
Copay and point of service collections
Pre-certifications
Prior authorizations
Referrals
Chart prep
Manage incoming and outgoing faxes
Provide clerical support to providers and staff
Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
Schedules patient appointments based on department protocols to maximize provider productivity