Medical Receptionist

Health Partners of Western Ohio • Toledo, OH

29d • Onsite

About The Position

Health Partners of Western Ohio is seeking a Medical Receptionist to join their team. This is a full-time position that follows the school district's school year and is paid year-round, with working hours from Monday through Friday, 7:30 am to 4:00 pm. The role involves being the first point of contact for the health center, greeting patients, managing appointments, handling calls, and supporting daily office operations. The ideal candidate is a people-focused professional who thrives in a fast-paced environment and is passionate about making a positive impact in the community.

Requirements

• High school diploma or GED certificate, required.
• Successful completion of in-house training.
• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with persona from wide diversity of social, ethnic, and economic backgrounds is necessary.

Nice To Haves

• Eligible to apply for the Emerging Leaders Program after 1 year of service

Responsibilities

• Greets patients, visitors and employees.
• Receives calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
• Assists management in reaching personnel from other departments when needed for consultation and referral.
• Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
• Assists patients with completing information forms, as needed.
• Accurately documents in patient medical/dental record as needed.
• Accepts patient payments and records payments accurately.
• Copies income verification and enters information into Electronic Health Records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondences, records, and documents upon request.
• Operates standard office machines and equipment.
• Sorts/collates mail and printed materials/notices for distribution.
• Cross-trains in other areas of office procedures.
• Makes confirmation calls to patients for appointments.
• Accurately codes all diagnoses in Electronic Health Records based on completed encounter forms.
• Collects and accurately input patient payments into practice management system.
• Participates in the Quality Improvement Program and serves on other committees as assigned.
• Travels when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Insurance - Medical, Dental, Vision, Life, and Disability
• 403(b) Retirement with up to 8% match - Starts at 3% and increases with time of service
• Employee Assistance Program
• Paid Time Off (PTO) – Accrued per pay
• Paid Holidays – 7 paid holidays
• Annual Reviews and Increases
• Tuition Reimbursement – Eligible after 2 year of service
• Training Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED