Medical Receptionist - Primary Care

Hudson Hospital•Rogers, MN

4d•$20 - $29•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join their Primary Care Frontline team. This role is crucial for both patient experience and clinic operations, especially in a fast-paced setting. The Medical Receptionist will support a team of clinicians and help care for a high volume of patients daily by managing patient flow, coordinating communication, and delivering outstanding front-line service. The clinic provides care across Internal Medicine/Pediatrics, Pediatrics, and Family Medicine, serving patients of all ages. The role involves supporting the department/site, ensuring quality service through timely and courteous assistance, and maintaining patient confidentiality. Employees are expected to provide excellent customer service, complete work in a timely and professional manner, support process improvement, identify themselves and the department in phone interactions, accept related tasks, and maintain a clean work area.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Greeting patients.
Collecting co-pays.
Scheduling follow-up appointments and referrals.
Supporting departmental clerical duties.
Providing support to the department/site ensuring quality service through timely and courteous assistance.
Providing service support to patients and employers groups who request care.
Maintaining patient confidentiality to protect patient rights.
Providing excellent customer service.
Completing defined work in a timely and professional manner.
Supporting on-going process improvement and organizational/department changes.
Identifying self and department in all phone interactions.
Accepting additional related tasks.
Maintaining a clean and orderly work area.
Managing patient flow.
Coordinating communication.
Delivering outstanding front-line service.