Medical Receptionist

Summit Health CityMD•New York City, NY

1d•Onsite

About The Position

VillageMD is a physician-led, patient-centric network dedicated to simplifying healthcare and providing connected care. Their network includes primary, multispecialty, and urgent care providers serving millions of patients through various operating companies like Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. Joining the team means becoming part of a compassionate community focused on improving healthcare for all, innovating value-based care, and leveraging integrated applications, population insights, and staffing expertise to ensure high-quality, connected care services. The Patient Service Representative (PSR) at CityMD is responsible for welcoming patients, providing excellent customer service, registering patients, and coordinating with the team for timely patient turnaround. This role involves responding to patient questions and concerns with urgency and kindness, both over the phone and in person, and managing all patient registration paperwork.

Requirements

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location

Nice To Haves

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.