Medical Receptionist - BETA Technologies, South Burlington, VT

Marathon Health•South Burlington, VT

26d•$20 - $24•Onsite

About The Position

Marathon Health is hiring a Medical Receptionist to provide administrative support at its on-site Health & Wellness Center at BETA Technologies in South Burlington, Vermont. The role supports front-office operations, including reception and general departmental support. The Medical Receptionist answers calls and greets visitors, assists with preauthorization and appointments, maintains calendars, prepares correspondence and documents, processes mail and packages, maintains supplies, and collects and reconciles payments. The position's schedule is Monday and Wednesday from 7:00 a.m. to 4:00 p.m., Tuesday and Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 2:30 p.m. The stated pay range is $20.00–$24.00 per hour; the offer may vary based on geographic location and the candidate’s experience or skill level.

Requirements

High school diploma or GED.
One to three years of related professional experience in a medical office environment, or an equivalent combination of education and experience.
Proficiency with an electronic medical record system.
Strong technical expertise using Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
Excellent written and oral communication skills.
Strong customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships with integrity and commitment.
Excellent time management, multitasking, prioritization, planning, and deadline-management skills.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.
Ability to work successfully with teammates, stakeholders, clients, vendors, and guests.
Excellent organizational skills and meticulous attention to detail.
Critical-thinking and creative, effective problem-solving skills.
Ability to maintain confidential documents and communications and exercise judgment and discretion.

Nice To Haves

Associate degree in healthcare or a related field.

Responsibilities

Answer incoming office calls, validate member status, respond to emails and other electronic messages, answer questions, and refer questions to medical staff as appropriate.
Assist with forms and refer difficult questions to medical staff.
Greet patients and visitors in person and by telephone.
Schedule appointments to support patient satisfaction, provider time, and room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate patient anxieties, offer comfort, and answer questions.
File and retrieve patient records to ensure treatment information is available to providers.
Obtain, record, and update personal and financial information to maintain patient accounts.
Collect clinic-specific copayments, reconcile credit-card transactions, and prepare deposits.
Complete prior authorization paperwork, fax referral communications, and perform similar administrative duties as needed.
Keep the front reception area clean and professional; stock and restock office equipment and coordinate incoming and outgoing deliveries as needed.
Assist Medical Assistants with electronic medical record data entry, enter patient and other required information, and scan and upload forms as needed.
Protect patient and record confidentiality and follow HIPAA regulations and protocols.
Perform other duties as assigned or required.

Benefits

Competitive health benefits beginning on the first day of the month after the start date.
15 days of paid time off plus paid holidays.
Free Marathon membership for in-person and virtual care.
Employer-paid life and disability insurance.
Choice of medical and dental plans.
Vision coverage.
Employer-funded HSA and FSA.
Voluntary illness, accident, and hospitalization plans.
401(k) match.
Financial coaching through the Employee Assistance Program.
Paid time off for vacation, sick leave, and more.