Medical Receptionist

HealthPartners•Stillwater, MN

4d•Onsite

About The Position

This role is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. The Front Desk responsibilities include providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answer and respond to incoming telephone calls from patients and/or employer groups.
Meet department specific agent expectations regarding measurement and follow defined guidelines and processes.
Greet patients.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients and employers groups who request care.
Maintain patient confidentiality to protect patient rights.
Provide excellent customer service.
Complete defined work in a timely and professional manner.
Support on-going process improvement and organizational/department changes.
Identify self and department in all phone interactions.
Accept additional related tasks.
Maintain a clean and orderly work area.