Medical Receptionist

American Family Care Timberline•Fort Collins, CO

11d•Onsite

About The Position

American Family Care (AFC) is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Must have a warm inviting personality and focused on being a team player.

Requirements

High School graduate or equivalent.
Basic computer knowledge, e.g., Microsoft Office.
Accuracy and detail orientation.
Positive customer service skills.
Well-groomed appearance.
Clear and articulate phone mannerisms.

Nice To Haves

Previous medical clerical experience preferred.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned