Medical Receptionist

Piedmont HealthCare PA•Mooresville, NC

10d•Onsite

About The Position

This is a PRN position responsible for various front-office tasks in a medical setting. The role involves greeting patients, managing appointments, handling phone calls, processing paperwork, verifying insurance, collecting payments, and maintaining patient records. The position requires a high school diploma or GED, a minimum of one year of customer service experience, and at least six months of receptionist experience in a healthcare setting. The ideal candidate will possess strong communication and organizational skills, be proficient with office equipment, and maintain HIPAA compliance.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Nice To Haves

50 wpm typing skill

Responsibilities

Greeting customers in a polite, prompt, and helpful manner.
Providing necessary instructions/directions and informing appropriate department/person of a visitor's arrival.
Receiving visitors and drug representatives and notifying the appropriate person.
Completing necessary paperwork, such as encounter forms.
Using the computer system to generate information necessary for billing.
Updating patient information, collecting co-pays, and providing necessary forms needing completion, and obtaining signatures as necessary.
Maintaining a clean and orderly waiting area and reading materials.
Answering the phone in a pleasant manner and dealing with customer needs expeditiously.
Assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counting the cash drawer daily and going to the bank as necessary.
Opening and closing the office at the appointed time.
Collecting, sorting, distributing, and preparing mail as assigned.
Keying charges and making any edits as necessary as assigned.
Checking and maintaining office supply inventory as assigned.
Preparation of prescriptions to pharmacies as assigned.
Maintaining HIPAA compliance at all times.
Attending office staff meetings, recording minutes, and maintaining them in a file accessible to all staff.
Performing other responsibilities as may be deemed necessary.