Medical Receptionist

Northwest Weight & Wellness Center•Everett, WA

23d•Onsite

About The Position

This position performs clerical/secretarial duties using specific knowledge of medical terminology and clinic procedures while demonstrating service excellence standards in independently performing their duties and responsibilities of support services. Duties may include scheduling appointments, obtaining, and verifying insurance information, collecting payments at time of service, and answering phones.

Requirements

High School Diploma/GED, required
One (1) year administrative or clerical support in a healthcare setting required.
One (1) year customer service experience.
One (1) year EMR and/or physician practice management systems experience required.
Ability to perform the Essential Job Functions of this position.
The ability to make decisions or take actions to solve a problem or reach a goal.
Desire to excel, attempting non-routine tasks.
Updates job knowledge by participating in educational opportunities.
The ability to formulate a sound decision using the available information.
Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion with customer service as a priority.
Possessing the trait of being organized or following a systematic method of performing a task.
Can be relied upon to demonstrate reliability in attendance and punctuality.
Ability to work in a demanding self-supervisory, multi-task environment within clear timelines.
The ability to work with others and independently for a common goal.
Puts aside own individual needs to work toward the larger group objective and reinforces the contribution of others on the team.
Competent use of computer systems, EMR, other office equipment and software including the Microsoft Office Suite of products.
Knowledge of medical terminology.

Nice To Haves

college coursework in relevant field preferred.

Responsibilities

Greets and directs visitors/patients and offers assistance as appropriate.
Ensures smooth patient flow.
Reviews clinic schedule daily
Obtains and updates patient demographic and insurance information.
Prints schedules at night in case of downtime.
Alerts lead or manager with any concerns and works with lead or manager to find solutions.
Accepts patient payments (co-pays, deposits, etc.)
Answers multiple telephone lines using defined customer service standards; routes calls and messages per clinic specific guidelines.
Coordinates and assists in scheduling ancillary appointments and consults.
Assists in preparation and maintenance of provider and clinic schedules.
Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern.
Transfers calls to appropriate staff.
Obtains necessary information for the return call.
Initiates emergency procedure when necessary.
Uses appropriate documentation tools.
Reviews daily schedules to identify required medical records requests.
Orders, coordinates, and distributes medical records as needed.
Processes all copying request and follows organization guidelines for records management and distribution
Scans pertinent medical records information as instructed by provider following scanning guidelines including consent forms, test results, ultrasounds, ECG’s, etc.
Obtains necessary insurance plan information
Ensures that all referrals are properly documented in patient charts
Ensures paperwork is completed prior to initial visit.
Answers clinic scheduling inquiries from patients and medical staff.
Assists in orienting and training new staff.
Reviews email and teams’ messages daily to stay current with clinic communication.
Maintains the physical environment of the front desk and waiting room areas for the safety of staff, patients, and visitors and for the aesthetic presentation of the area.
Open, sorts and distributes daily faxes.
Utilizes on-line resources as required according to clinic practice and with company guidelines.
Reviews and works daily recall reports.
Ensure daily functioning of office equipment.
Other duties and responsibilities as assigned by Supervisor.