Medical Receptionist - Bilingual Spanish or Portuguese Speaking

Health Imperatives Inc•New Bedford, MA

3h•Onsite

About The Position

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha’s Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed healthcare, emergency services, and support. This position is for the New Bedford Sexual and Reproductive Health Services program.

Requirements

High school diploma
Fluent in Spanish or Portuguese and English
Prior experience providing medical office reception and support
Excellent customer service skills including a cheerful, professional demeanor, calm, diplomacy, and excellent phone and communication skills
Excellent computer and organizational skills

Nice To Haves

Medical reception certificate
Experience preparing insurance billing claims for submission

Responsibilities

Provide patient-focused care and perform reception and front desk duties.
Provide patients with a welcoming reception and phone experience.
Answer and triage all incoming calls for the practice using a multi-line telephone system.
Schedule patient appointments according to established protocol.
Manage patient registration, insurance, and eligibility, including scanning insurance cards and consent forms and verifying information is complete and accurate.
Enter accurate patient demographic, medical, and insurance information into the electronic health record and billing system.
Check voice mail regularly and return calls.
Check in/out patients, collect payments for services, and issue receipts.
Prepare billing claims for submission.
Ensure required patient referrals are obtained prior to patient appointments.
Scan records and documents into electronic medical records.
Perform other administrative and clerical duties.
Other duties as assigned.