Medical Receptionist

Tucson Indian Center•Tucson, AZ

5h•$17 - $24•Onsite

About The Position

The Medical Receptionist (MR) is responsible for providing excellent customer services while performing front desk duties and maintaining the Health Information & Files including electronic health records for the Tucson Indian Center clinic. This includes greeting patients in a positive and friendly manner, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, enrolling new clients, and other clerical duties. The MR is responsible for answering all incoming phone calls to Tucson Indian Center, appointment setting, and clerical functions. The MR will ensure the highest quality and level of health care is obtained for all patients. The employee will ensure Tucson Indian Center’s compliance with requirements of the Privacy Act, Health Insurance Portability and Accountability Act (HIPAA) and the Release of Information policy. The MR will represent the company professionally and positively to enhance and promote the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Requirements

Excellent customer service skills.
Expert knowledge regarding eligibility requirements of Title V, AHCCCS, and, if applicable, Sliding Fee Scale Program.
Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
Able to use medical Electronic Health Records: RPMS and/or Greenway Health / Intergy.
Knowledge of privacy and confidentiality policies and regulations.
Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of Tucson Indian Center.
Ability to confirm private insurance benefits and determine associated co-pay requirements.
Possess a positive attitude.
Must possess and maintain a valid Arizona Driver’s License
Must pass Driver Insurance Carrier’s requirements
Must obtain a HIPAA certification within 2 weeks of hire.
Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid within 3 months of hire.
Must have an updated Immunization (IZ) Record.
Must submit a recent report of Tuberculosis (TB) skin test upon employment and provide an update annually.
Must pass Arizona DPS Fingerprint Clearance (Class I & II).
Must pass a substance abuse testing upon employment and submit to a random testing during the course of employment.

Nice To Haves

Associate Degree in the health, human services or business fields, or certificate of a certified medical office training course.
Bilingual in English/Spanish languages preferred.

Responsibilities

Provide excellent customer service to visitors, patients, and staff in person and on the phone.
Greet all patients/visitors and staff in a customer-service-oriented manner.
Answer phone calls promptly, and provide information minimizing the need for call transfers.
Address customer service concerns promptly.
Offer satisfaction surveys to patients for clinic Quality Improvement.
Manage patient preregistration and eligibility of insurance.
Ensure patient registration is accurate, well documented, and timely.
Protect patient’s rights by maintaining confidentiality of personal, financial, and medical information.
Ensure medical charts have all required documentation, including signatures, in a timely manner.
Complete AHCCCS and other health plan insurance eligibility for 90% of the patients presenting for care.
Responsible for compliance with the eligibility verification, records requirements, and other applicable requirements for Title V Program & other applicable funding.
Personally introduce uninsured patients to the Family Health Advocate or Outreach and Enrollment staff to be counseled regarding coverage options.
Educate patients about eligibility for services funded by Title V and other funding.
File required documents in the patient’s medical chart.
Ensure documentation reflects what has been noted on the EHR.
Maintain an error rate no higher than 5% in quality assurance audits per rolling 1-to-3-month period.
Manage medical appointments and providers schedules.
Ensure scheduled appointments support access and productivity goals for the clinic.
Maintain open communication with RN/LPN, MAs, and medical providers to ensure patient access to care and customer service are prioritized.
Ensure correct medical records are prepared for the clinic day.
Schedule same-day and future appointments per protocols.
Confirm 90% of upcoming appointments in advance.
Reschedule patients that did not keep their scheduled appointment.
Schedule medical transportation for all eligible Tucson Indian Center patient/clients.
Prepare patient charts for clinic visits.
Ensure encounters and other patients forms are correct and available.
Correctly file notes, forms, labs and other patient information in the medical record in a timely manner.
Scan and verify documents into electronic health records (EHR).
Support the organization as needed.
Retrieve patient medical records for appointments, physicians, or medical personnel.