Medical Receptionist - Primary and Specialty Care

HealthPartners•Shakopee, MN

3d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position has two primary areas of responsibility: Call Center and Front Desk. The Call Center role is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups, meeting department-specific agent expectations and following defined guidelines. The Front Desk role is primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. Both areas will provide support to the department/site, ensuring quality service through timely and courteous assistance, and will maintain patient confidentiality. Employees will provide excellent customer service, complete defined work in a timely and professional manner, support process improvement and organizational/department changes, identify themselves and their department in all phone interactions, accept additional related tasks, and maintain a clean and orderly work area. This position will support OBGYN, Cardiology, General Surgery, Pulmonary, Ultrasound, and Neurology in the Specialty Clinic and will also be cross-trained to support Primary Care and Eye.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answer and respond to incoming telephone calls from patients and/or employer groups.
Meet department-specific agent expectations regarding measurement and follow defined guidelines and processes.
Greet patients.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Maintain patient confidentiality to protect patient rights.
Provide excellent customer service.
Complete defined work in a timely and professional manner.
Support on-going process improvement and organizational/department changes.
Identify self and department in all phone interactions.
Accept additional related tasks.
Maintain a clean and orderly work area.