Patient Services Representative
About The Position
OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint. As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with state-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth. OrthoArizona is dedicated to serving the Greater Phoenix community since 1994, and is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.
Requirements
- Excellent customer / patient service
- Knowledge of medical terminology
- Working knowledge of computer programs
- Excellent written and verbal communication skills
- Understand/Perform training on practice management software
- Continue to expand knowledge of practice management software as updates occur
- Follow all Standard Operating Procedures
- High School diploma or GED
Nice To Haves
- At least one year of medical office experience
- 1+ year using an EMR with ModMed experience preferred
- Strong technical aptitude and attention to detail
- Bilingual a plus
- Basic phone handling skills - Contact Center experience
- Basic knowledge of insurance plans and the specialty referral process
Responsibilities
- Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
- Assist in indexing patient documents to the correct patient chart
- Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
- Assist with other duties as needed during down time
- All other duties as assigned.
Benefits
- medical, dental, and vision coverage
- basic life, disability, and pet insurance
- paid time off and holidays
- 401k
- wellness reimbursements
- profit-sharing bonus structure that includes outcomes and satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
