Medical Receptionist

Spero Health • Louisville, KY

14h • Onsite

About The Position

Spero Health is hiring a Medical Receptionist for its East Gray Street location in Louisville, Kentucky. The role supports the organization’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by assisting patients receiving integrated counseling, case management, and medically assisted treatment. The position focuses on compassionate patient service and efficient front-office operations in a medical setting.

Requirements

• High school diploma required.
• At least one year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• One to three years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide customer service, compassion, and empathy to patients.
• Handle patient arrivals and confirm or update demographic and insurance information at each visit.
• Schedule provider appointments and make timely, accurate adjustments to meet patient needs.
• Contact patients who miss appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities.
• Distribute and verify patient forms and handbooks, then scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Explain and clarify patients’ financial responsibilities and insurance status.
• Maintain a professional, organized office environment.
• Handle inbound and outbound calls, including appointment reminders and patient re-engagement efforts, using excellent phone etiquette.
• Perform tasks related to medication destruction and logging.
• Participate in daily huddles and team meetings.
• Cross-train for lab-related responsibilities as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account
• Vision, life, and disability insurance, 100% company paid
• Generous paid time off and paid holidays
• 401(k) retirement program with company match
• Wellness programs, including fitness reimbursement and smoking cessation
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work
• Federal student loan repayment assistance programs for eligible clinicians through the STAR program
• Career development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED