Entry Level Medical Receptionist

TEKsystems•Indianapolis, IN

7d•$16 - $18•Onsite

About The Position

We are seeking a compassionate and customer-focused Patient Access Representative to serve as the first point of contact for patients across emergency, outpatient, and inpatient settings. This role is responsible for delivering an exceptional patient experience while accurately collecting demographic, insurance, and registration information to support quality patient care. The ideal candidate is empathetic, highly organized, comfortable with technology, and passionate about helping others in a fast-paced healthcare environment.

Requirements

Minimum of 2 years of work experience.
Strong customer service and interpersonal skills.
Compassionate, empathetic, and patient-focused approach.
Excellent communication and problem-solving abilities.
Strong computer and technology skills.
Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

Nice To Haves

Experience in healthcare registration, patient access, medical reception, scheduling, or customer service.
Experience working with electronic medical record (EMR) systems.
Insurance verification or healthcare administrative experience.

Responsibilities

Welcome patients and visitors with a professional, friendly, and compassionate attitude.
Register patients accurately within the electronic medical record (EMR) system.
Verify and update demographic, insurance, and contact information.
Obtain and process required consent forms and supporting documentation.
Ensure patient records are complete and accurate.
Register patients arriving through the main entrance, ambulance bay, or helicopter transport.
Perform bedside registration using portable technology when required.
Verify insurance coverage and collect necessary documentation during emergency visits.
Assist uninsured patients with self-pay processes and required paperwork.
Efficiently check patients in and out of appointments.
Schedule follow-up appointments and assist with charge entry.
Answer questions related to services such as laboratory, radiology, and pharmacy.
Provide excellent customer service throughout the patient visit.
Support registrations for inpatient admissions, surgeries, radiology, laboratory services, and other hospital departments.
Complete bedside registration and documentation when necessary.
Ensure accurate insurance verification and patient information updates.
Address patient questions and concerns with empathy and professionalism.
Collaborate with providers, nurses, and clinical staff to support a positive patient experience.
Maintain confidentiality and comply with all healthcare regulations and policies.