Medical Receptionist (multiple vacancies, East Providence and Barrington)

East Bay Community Action Program • East Providence, RI

2d • Onsite

About The Position

East Bay Community Action Program is looking for a Medical Receptionist to serve as the first point of contact for our patients, clients, and visitors. In this role, you'll be the welcoming face of our healthcare center, ensuring smooth front desk operations while making every patient feel supported and valued. The Medical Receptionist is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Requirements

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a healthcare setting
• Experience with electronic health records and scheduling systems
• Proficiency in multi-line phone systems and general office equipment
• Proficiency in Microsoft Office applications
• Familiarity with health insurance verification processes

Nice To Haves

• Associate degree in healthcare administration, business, or related field preferred
• Medical terminology certification preferred

Responsibilities

• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Answer a multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system
• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments
• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Benefits

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, 2 personal days, and prorated sick days
• Tuition reimbursement and paid continuing education opportunities
• A supportive, collaborative team environment focused on excellence and community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED