Medical Receptionist

Omni Eye Specialist Pa•Rochelle Park, NJ

12d•$18 - $22•Onsite

About The Position

OOMC is seeking a highly skilled and adaptable Medical Receptionist. As a Medical Receptionist you will provide administrative support to our medical offices to ensure seamless patient care and efficient front office operations. This role provides support with the daily activities at the Front Desk in the Medical Office including; Check-in, Check-out and ICS management.

Requirements

Highly skilled and adaptable Medical Receptionist
Provide administrative support to medical offices
Ensure seamless patient care and efficient front office operations
Provide support with daily activities at the Front Desk
Check-in, Check-out and ICS management
Accurately enter all pertinent patient information
Confirm insurance benefit eligibility completion at the time of service
Collect and post copayments
Prepare electronic encounters in EPM and EHR for billing and clinical use
Confirm referring physicians
Obtain and enter all meaningful use criteria
Enroll patients in Patient Portal
Reconcile all copayments collected
Provide patients with their next appointment
Provide patient education as directed
Enter data for meaningful use
Forward MRI and Medicaid precertification requests to appropriate personnel
Reconcile daily collections and forward all fee tickets to billing staff daily
Auto enroll patients onto the practices Patient Portal
Educate patients on the benefits of the Patient Portal
Provide patients with information needed to gain access to the Patient Portal
Encourage patients to utilize the portal for communication
Assist at least one patient per day by helping them log on the portal and submitting a secure message
Provide daily schedule to clinical staff
Scan and file all patient documents accumulated daily in DM by the end of each business day
Retrieve messages from Call Center Triage and forward to appropriate personal in a timely manner
Update Telephone Call Templates with physician responses and generate document when completed
Answer incoming calls from the call center and respond to inquiry
Document and record all phone calls, fax submissions, incoming mail, and patient interactions that require assistance
Assist medical personnel with returning messages such as patient inquiries
Ensure patient referral source is kept abreast of patient care
Enter or submit all new referring physicians to the Referral Management Department
Attach updated physician’s contact information to the patients’ electronic chart
Submit patients referred VIA fax/ Referring OD to the Referral Management Department
Scan referral letters into DM and note in the system
Sort mail and handle fax requests
Greet and direct patients, salespeople, and visitors
Contact and reschedule no show appointments
Assist with internal scheduling conflicts
Forward on demand precertification and insurance verification requests to appropriate personnel
Maintain and control the release of information to authorized persons only
Maintain a neat and orderly work area
Keep all waiting areas clear of debris, magazines organized and up to date
Order, receive, and maintain office supplies

Responsibilities

Travels to other locations as needed.
Completes the check-in/ registration process according to guidelines by accurately entering all pertinent patient information, confirming insurance benefit eligibility completion at the time of service, collecting and posting copayments, preparing electronic encounters in EPM and EHR for billing and clinical use, confirming referring physicians, obtaining and entering all meaningful use criteria, enrolling patients in Patient Portal, including necessary paperwork brought in by patient or sent in by referring OD for the doctors to review, and reconciling all copayments collected.
Completes the check-out/ discharge process according to guidelines by providing patients with their next appointment as indicated on fee ticket, providing patient education as directed, entering data for meaningful use, forwards MRI and Medicaid precertification requests to appropriate personnel, and reconciles daily collections then forwards all fee tickets to the billing staff daily.
Auto enrolls patients onto the practices Patient Portal. Educates patients of the benefits of enrolling on the Patient Portal and gives them the information needed to gain access. Encourages patients to utilize the portal for communicating with the practice and the benefits the portal can provide by keeping them engaged in the care they receive. Each Patient Advocate is required to assist at least one patient per day by helping the patients log on the portal and submitting a secure message to the practice.
Provides daily schedule to clinical staff.
Scans and files all patient documents accumulated daily in DM by the end of each business day.
Retrieves messages from Call Center Triage and forwards to appropriate personal in a timely manner. Updates Telephone Call Templates with physician responses and generates document when completed.
Answers incoming calls from the call center and responds to inquiry.
Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes.
Assists medical personnel with returning messages such as patient inquiries.
Ensures patient referral source is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
Submits patients referred VIA fax/ Referring OD to the Referral Management Department. All scheduled patients must have their referral letters scanned into DM and noted in the system.
Sorts mail and handles fax requests.
Greets and directs patients, salespeople, and visitors.
Contacts and reschedules no show appointments and assists with internal scheduling conflicts.
Forwards on demand precertification and insurance verification requests to appropriate personnel.
Maintains and controls the release of information to authorized persons only.
Maintains a neat and orderly work area and keeps all waiting areas clear of debris, magazines organized and up to date.
Orders, receives, and maintains office supplies

Benefits

Medical, Prescription Drug Coverage, Dental and Vision insurance
Wellness Incentive Programs, Nutrition Counseling
Low Cost Access to Fitness Centers
Headspace
ID Theft Insurance
Employer Sponsored Health Savings Account (HSA)/ Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Employer Provided Group Term Life & AD&D
Short-term Disability
Life Assistance Program
Commuter/Parking Benefits (where applicable)
401K retirement plan with company match
Ancillary insurance options, including fraud, accidental and hospital indemnity
LifeMart- Employee Discounts Program
Paid Time Off and State Sick Pay (where applicable)
FREE Employee Refractive Surgery Program (terms apply)