Medical Receptionist

Piedmont HealthCare PA•Statesville, NC

32d•Onsite

About The Position

This role is responsible for a variety of front-office tasks in a medical setting. Key duties include greeting patients, managing appointments, handling patient information, processing payments, and maintaining office organization. Occasional travel to Mooresville may be required.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
Requires at least six months of receptionist experience in a health care setting.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner, providing necessary instructions/directions, and informing the appropriate department/person of their arrival.
Receiving visitors and drug representatives and notifying the appropriate person.
Completing necessary paperwork, such as encounter forms, and using the computer system to generate information necessary for billing.
Updating patient information, collecting co-pays, providing necessary forms for completion, and obtaining signatures.
Maintaining a clean and orderly waiting area and ensuring reading materials are tidy.
Answering the phone in a pleasant manner and dealing with customer needs expeditiously.
Assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counting the cash drawer daily and making bank deposits as necessary.
Opening and closing the office at appointed times.
Collecting, sorting, distributing, and preparing mail as assigned.
Keying charges and making necessary edits as assigned.
Checking and maintaining office supply inventory as assigned.
Preparing prescriptions for pharmacies as assigned.
Maintaining HIPAA compliance at all times.
Attending office staff meetings, recording minutes, and maintaining them in an accessible file.
Performing other duties as deemed necessary.