Medical Receptionist

American Family Care•Spring Hill, TN

8d•Onsite

About The Position

At American Family Care (AFC), we are revolutionizing healthcare access as the nation's leading urgent care provider with over 200 clinics across 26 states. We are seeking a detail-oriented Medical Receptionist to be the welcoming face of our clinic and the first step in our patient-first approach. This role is crucial for protecting our revenue and ensuring patient satisfaction, specifically requiring expertise in insurance verification and resolving billing challenges. The ideal candidate will be meticulous in verifying coverage before services, act as a financial counselor by explaining costs clearly, and proactively solve insurance discrepancies to ensure clean claims and maximize revenue capture. This position is essential for maintaining both patient experience and the clinic's financial health.

Requirements

Experience with insurance verification and medical billing (non-negotiable).
Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
Tech-savvy with medical billing software and EMR systems.
Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
Maintain a positive attitude even when dealing with challenging financial conversations.
High school diploma required.
Active BLS certification required or must be obtained within defined onboarding period.

Nice To Haves

Worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
X-Ray Tech, Medical Assistant or related certification is a plus.

Responsibilities

Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture.
Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
Protect Patient Information: Maintain organized records while strictly following HIPAA regulations.