Medical Receptionist

The Wellness Collective • Mobile, AL

14d • Onsite

About The Position

Busy Mental Health Clinic is seeking a friendly, organized, and dependable Medical Receptionist to join our team. This is a full-time position for someone who enjoys helping others, thrives in a fast-paced environment, and provides exceptional customer service. As the first point of contact for our patients, the Medical Receptionist plays a vital role in creating a welcoming and professional experience. This position is responsible for scheduling appointments, answering phones, verifying patient information, collecting payments, and ensuring the efficient flow of the front office.

Requirements

• High school diploma or GED required.
• Front desk experience in a healthcare setting required.
• Proficient with computers and basic office software.
• Excellent communication, organizational, and multitasking skills.
• Strong attention to detail and commitment to confidentiality.
• Professional, dependable, and customer service-oriented.

Nice To Haves

• Minimum of 2 years of medical office or medical reception experience preferred.
• Experience with Electronic Health Records (EHR) preferred.
• Behavioral health experience preferred.
• Enjoys working with people and providing exceptional customer service.
• Communicates professionally and compassionately.
• Can effectively prioritize multiple tasks in a busy office.
• Works well independently and as part of a team.
• Maintains professionalism, confidentiality, and integrity at all times.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Answer incoming phone calls and assist patients with scheduling and general inquiries.
• Schedule, confirm, and manage patient appointments.
• Verify patient demographics, insurance information, and required documentation.
• Collect co-pays and outstanding balances while following applicable billing guidelines.
• Maintain accurate patient records in the Electronic Health Record (EHR) system.
• Protect patient privacy by following HIPAA regulations.
• Coordinate communication between patients, providers, and other healthcare professionals.
• Assist with clerical and administrative duties, including filing, scanning, and document management.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Monitor and order office supplies as needed.
• Work collaboratively with providers and staff to ensure efficient patient care.

Benefits

• 401(k) with employer matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED