Medical Receptionist

CenterWell • Arlington, TX

1d • Onsite

About The Position

CenterWell, a subsidiary of Humana, is seeking a dedicated, compassionate, and cheerful Medical Receptionist to join their team. CenterWell Senior Primary Care focuses on providing proactive, preventive, and personalized care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. The unique care model emphasizes integrated care teams, including physicians, nurses, and behavioral health specialists, who spend more time with patients to address physical, emotional, and social well-being. CenterWell aims to deliver high-quality, accessible, comprehensive, and personalized healthcare experiences, being a leading provider in senior-focused primary care, home healthcare, and integrated home delivery, specialty, hospice, and retail pharmacy services.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Outreach to potential new patients and collecting patient charges
• Ensure quality customer problems are resolved
• Initiate coordination of care documents on behalf of patients
• Maintains the reception area, appointment scheduling, and verification of insurances
• Answer incoming calls and takes and distributes accurate messages
• Greets visitors and determines the nature of their visit
• Responds to routine inquiries from internal or external sources

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED