Entry Level Medical Receptionist (Spanish/ English bilingual)

Hanger, Inc.•Miami, FL

About The Position

This role is responsible for providing the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of "front office" activities. The Medical Receptionist will accurately obtain all patient and insurance information, ensuring compliance with relevant laws, regulations, and established Company policies and compliance programs. Maintaining excellent customer service relationships with patients and referral sources is a key aspect of this position.

Requirements

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger’s selection process is required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Preferred minimum two to four years of customer service, administrative, or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Responsibilities

Provide the highest level of customer service to patients, fellow employees, and referral sources.
Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
Obtain all co-payments and over-the-counter cash when applicable. Complete cash receipts per guidelines.
Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
Ensure the privacy and security of protected health information per HIPAA rules.
Assist with patient follow-up as directed.
Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
Enter patient demographics and insurance verifications as appropriate.
Efficiently manage multiple phone lines.
Record written documentation that is clear, concise, and accurate.
File all patient charts and other documentation, following established guidelines.
Coordinate scheduling of clinician schedules to ensure proper coverage of patient appointments and out-of-office calls.
Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.
Perform other duties or special projects as assigned.

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest