Medical Receptionist - 12C Safer Unit (Nights)

Vanderbilt University Medical Center•Nashville, TN

20h•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. The environment on our unit is designed to provide safe spaces where our healthcare teams can provide effective care to our patients. We care for Pediatric patients aged 0 to 19 who are being treated for any behavioral health challenges, such as suicidal ideation, eating disorders, and autism spectrum disorders, as well as for patients with medical conditions, including traumatic brain injuries, chronic care requirements, and those needing ongoing medical monitoring.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
High School Diploma or GED (Required)
Relevant Work Experience
Experience Level: Less than 1 year

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.