Medical Call Center

Quadrant, Inc.•Laurel, MD

2d•Onsite

About The Position

Quadrant, Inc. is seeking a qualified Medical Receptionist with experience in a medical office to join our team. The ideal candidate will have a history of great tenure, experience with EMR systems, strong customer service skills, and proficiency in insurance verification. This role is crucial for optimizing patient satisfaction, provider time, and treatment room utilization by managing appointments and patient flow.

Requirements

Qualified Medical Receptionist with experience in a medical office
Great Tenure
EMR experience
Customer Service Skills
Insurance Verification

Responsibilities

Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
Comforts patients by anticipating their anxieties; answering their questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.