Medical Intake / Call Center

Hines & Associates Inc • Rockford, IL

3h • $18 - $19 • Hybrid

About The Position

As a vital first point of contact for Hines & Associates, the Medical Intake/Call Center supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters.

Requirements

• High School Diploma or equivalent required.
• Courses in computers, medical terminology, data entry, word processing, and secretarial training desired.
• Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems.
• At least one year of professional office experience, experience in a healthcare environment required.
• Helpful and friendly telephone personality.
• Ability to proof written material accurately.
• Accurate data entry ability.
• Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader.
• Ability to work with a variety of professional staff and provide clerical backup as needed for that staff.
• Understanding of customer service.

Nice To Haves

• Bi-lingual helpful but not required.

Responsibilities

• Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse
• Collect demographic information in order to create patient file.
• Print, mail, fax and copy correspondence, as necessary.
• Other duties as assigned.

Benefits

• Quarterly bonus eligible
• medical
• dental
• vision
• long-term care
• short-term disability
• long-term disability
• company paid and voluntary life insurance
• Critical Illness
• accident insurance
• flexible spending
• 401k plan with company match
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED