Medical Receptionist - 5RW Palliative Care Unit - FT Days 06:45 - 19:15

Vanderbilt University Medical Center•Nashville, TN

17h•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. The environment in the Palliative Care Unit is dynamic, at times a bit unpredictable, and always values teamwork through an interdisciplinary approach to patient care. We care for adult patients ranging in age from 18 or older who are being treated for an extremely broad variety of medical conditions. Our patients are unique because our primary focus is on treating patients suffering from any illness that is expected to be life-ending. We focus on symptom management, life goals, and developing plans of care that value the patients' and their families' wishes and culture.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
High emotional intelligence
High school diploma or GED
Less than 1 year of relevant work experience

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.