Medical Receptionist - Glastonbury Primary Care

Trinity Health•Glastonbury, CT

15h•Onsite

About The Position

The Business Services Representative/Medical Receptionist at Glastonbury Primary Care is a crucial front-desk position responsible for ensuring a welcoming and efficient patient experience in a busy primary care setting. This role involves managing appointment scheduling, patient check-in and check-out processes, insurance verification, copay collection, referral and authorization management, and maintaining accurate records. The position also provides administrative support to providers and clinical staff, including chart preparation and handling communications. This role is ideal for an organized, personable individual passionate about supporting women's healthcare throughout their lives.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.