Medical Receptionist - Surgical ICU - FT Night Shift - Set Schedule

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. This role is within the Surgical ICU (SICU) and involves caring for adult patients aged 18 and older who are being treated for sepsis, recovering from liver transplants, undergoing large abdominal or vascular surgeries, and managing many other complex illnesses, often involving multi-organ failures. The position requires processing orders, entering and updating computer systems, maintaining unit logs, making follow-up appointments, performing discharge clerical tasks, responding to patient calls, and utilizing various communication and equipment systems. The role also includes ordering and maintaining supplies cost-effectively. The department offers non-stop learning opportunities due to the varied diagnoses of patients.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.