Medical Receptionist - Surgical ICU - FT Night Shift - Set Schedule

Vanderbilt University Medical Center•Nashville, TN

22h•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. This role is within the Surgical ICU (SICU) department, which cares for adult patients (18 and older) being treated for sepsis, recovering from liver transplants, large abdominal surgeries, vascular surgeries, and various other complex illnesses involving multi-organ failures. The diagnoses vary greatly, providing continuous learning opportunities.

Requirements

High School Diploma or GED
Less than 1 year of relevant work experience
Customer Service (Novice)
Patient Documentation (Fundamental Awareness)
Telephone Skills (Fundamental Awareness)
Ability to attach an up-to-date resume to the application.
Upload a current resume in Word or PDF format, including start and end dates (month & year) for all relevant positions.

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.