Medical Receptionist - Ambulatory Float Pool

Nebraska Medicine • Omaha, NE

21h • Onsite

About The Position

Provides the highest quality of customer service for patients and others by performing all duties in a professional and engaging manner. Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients at multiple Nebraska Medicine facilities.

Requirements

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.
• Valid drivers license required.

Nice To Haves

• Experience in healthcare environment with working knowledge of medical office operations preferred.
• College coursework in business preferred.
• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Responsibilities

• Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).
• Answering incoming calls and/or checking in / out patients per established protocols.
• Scheduling patient appointments and registering patients at multiple Nebraska Medicine facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED