Medical Receptionist - Vernon

First Choice Health Centers Inc • Vernon, CT

2d • Onsite

About The Position

First Choice Health Centers is seeking a skilled and personable Medical Receptionist to provide front-office support in our Vernon clinic. This role involves delivering excellent customer service while managing phone calls, scheduling appointments, checking in patients, and ensuring patient information is accurate in the electronic health record system. This position could support primary care, women's health, pediatrics, and other specialties. For more than 25 years, First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care, helping individuals and communities live healthier lives.

Requirements

• Minimum High School diploma or GED equivalent required
• Minimum of 6 months experience as a medical receptionist in a physician office, or equivalent experience
• High degree of comfort with electronic medical records systems
• Familiarity with Microsoft Office programs such as Word and Outlook
• Strong knowledge of HIPAA rules and regulations

Nice To Haves

• Bilingual English/Spanish is a plus

Responsibilities

• Greet and check-in patients in a professional and friendly manner
• Answer and direct phone calls, respond to patient inquiries, and provide information as needed
• Schedule appointments, confirm appointments, and manage patient calendars
• Process patient registrations, update records, and verify insurance information
• Collect patient co-pays, payments, and assist with billing inquiries
• Ensure patient confidentiality in compliance with HIPAA guidelines
• Maintain a clean, organized front office and waiting area
• Perform specified clerical support functions according to policy and procedure, including reviewing and updating patient charts as needed
• Communicate effectively with medical staff regarding patient concerns, appointments, and follow-up care

Benefits

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 20 days of Vacation
• 8 Paid Holidays
• 2 Floating Holidays per year
• Company paid Life insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
• Complimentary premium Calm Health membership
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED