Medical Receptionist (Sweetland)

East Bay Community Action Program•East Providence, RI

7d•$18 - $20•Onsite

About The Position

Are you passionate about helping people and creating a positive healthcare experience? Join East Bay Community Action Program (EBCAP) as a Medical Receptionist, where you'll serve as a vital connection between patients and the care they need. In this rewarding role, you'll welcome patients, coordinate essential intake services, conduct health screenings, and support a collaborative care team dedicated to improving community health outcomes. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to hear from you. As a Medical Receptionist, you will be the first point of contact for patients visiting EBCAP health centers. You'll play a key role in ensuring a seamless patient experience by managing intake activities, maintaining accurate health records, administering standardized screenings, and supporting care coordination efforts. Your work will help ensure patients receive timely, high-quality care while contributing to the overall efficiency of the health center.

Requirements

At least one year of experience in a healthcare, medical office, or customer service environment.
Experience working with electronic health record (EHR) systems.
Proven ability to manage multiple priorities in a busy setting.
Familiarity with medical terminology and basic healthcare procedures.
Understanding of HIPAA requirements and patient privacy standards.
Proficiency with computers, office technology, and digital record systems.
Knowledge of health insurance processes and patient registration procedures.
Exceptional interpersonal and customer service skills.
Clear verbal and written communication abilities.
Strong attention to detail and commitment to accuracy.
Excellent organizational and multitasking capabilities.
Sound judgment and effective problem-solving skills.
A collaborative, team-focused mindset.
Cultural awareness and the ability to work with diverse populations.
A patient-centered approach to service and care.

Nice To Haves

Associate degree in Health Administration, Medical Assisting, or a related field.
Bilingual abilities, especially Spanish language proficiency.
Experience working in community health or similar healthcare environments.
Understanding of social determinants of health and available community resources.

Responsibilities

Welcome patients and visitors both in person and through telehealth services.
Manage patient check-in and check-out processes.
Collect co-pays, insurance information, and required documentation.
Ensure patient records remain accurate, complete, and up to date.
Maintain electronic health records and organize required medical documentation.
Schedule appointments and support efficient patient flow throughout the day.
Conduct standardized health screenings using approved protocols and tools.
Administer assessments including depression screenings, tobacco cessation screenings, PRAPARE, GPRA, GAD-7, PHQ-2/9, AUDIT, and other required evaluations.
Document screening results accurately within the electronic health record system.
Promptly communicate high-risk findings to healthcare providers and care team members.
Provide educational materials and resources to patients.
Connect patients with appropriate referral services and community resources.
Support follow-up tasks assigned by healthcare providers.
Assist patients with questions regarding appointments, services, and required paperwork.
Partner closely with physicians, nurses, social workers, care coordinators, and other healthcare professionals.
Maintain strict patient confidentiality and compliance with healthcare privacy regulations.
Participate in ongoing training and professional development opportunities to stay current with industry best practices and technologies.