Medical Receptionist - Academic Family Medicine Northwest Livonia

Trinity Health•Livonia, MI

2d•Onsite

About The Position

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join their team. In this role, the Medical Receptionist will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. The role involves welcoming patients, managing appointments, handling inquiries, processing payments, assisting with patient communications and records, and collaborating with clinical staff to ensure a smooth patient experience.

Requirements

High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
None
1-2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.