Medical Receptionist- FT Mount Pleasant
About The Position
As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Receptionist to join our team. This position will be part of a growth in our clinics in the Mt Pleasant and Franklin areas. The Medical Receptionist answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team. The Medical Receptionist is an experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist. They must be attentive and professional to help ensure patients have an excellent experience with OIW | SP from the moment they enter the clinic. The Medical Receptionist will often be the first point of contact for the patient in the clinics. They are accountable for ensuring that all patient data is accurate within the medical record. The Medical Receptionist will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient, and effectively maintaining the flow of the clinic schedule. They will be highly skilled in excellent customer service and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric. They will work in partnership with the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.
Requirements
- High School diploma or equivalent.
- Able to read, write and communicate in English
- Have cognitive skills for math, decision making and excellent communication skills
- Able to lift 25 pounds using proper lifting techniques several times during shift
- Ability to travel to MT Pleasant and Franklin
Nice To Haves
- previous medical reception experience preferred
Responsibilities
- Obtains patient’s demographic information, verifies insurance, and checks patient into the clinic
- Welcomes patients and demonstrate excellent customer service
- Organizes charts for providers/compares it to the schedule and makes charts for any late add-ons
- Collects and enters co-pays and self-pays correctly and appropriately follows/updates remarks in the patient’s account
- Manages difficult or emotional patient situations in an effective, professional manner
- Manages imaging and orders and sends them to the appropriate resource
- Proactively checks out each patient, including producing work/school slips for patients
- Opens and closes the office to prepare for the next day clinic
- Follow all HIPAA & OSHA standards
- Flexibility to travel between locations as needed until new location is established
- Other duties as required to support the clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
