Medical Receptionist

UnitedHealth Group • Torrington, CT

12h • Onsite

About The Position

ProHealth Physicians, part of the Optum family, is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist. This full-time (40 hours/week) position operates Monday through Friday. The role supports the care team and patients by managing check-ins, scheduling appointments, handling phone inquiries, collecting payments, and maintaining patient information. A key responsibility includes routine use of the electronic health record (EHR) according to ProHealth policies. The position may require floating to local practices for coverage based on business needs. ProHealth Physicians emphasizes teamwork, robust medical resources, and a commitment to exceptional care and service.

Requirements

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Nice To Haves

• Experience working in a primary care setting
• Experience working with EPIC

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED