Medical Receptionist (Part-Time)

Northeast Orthopaedic Alliance PLLC•Bedford, NH

1d•Onsite

About The Position

We are seeking a Medical Receptionist to be the first point of contact for our patients. In this role, you will ensure an efficient and positive check-in and check-out experience, assist with scheduling, and support office operations. This specific position is for a part time medical receptionist to work our later walk in clinic hours.

Requirements

High School Diploma or equivalent required.
Positive attitude and professional demeanor.

Nice To Haves

Previous customer service experience preferred.
Prior medical office experience preferred, but not required.

Responsibilities

Greet and register patients, verifying and updating demographic, billing, and insurance information.
Collect co-pays and confirm necessary documentation (e.g., reports, X-rays, MRI, PT information) is on file.
Communicate expected wait times to patients.
Notify physicians of cancellations or no-shows.
Direct patients to account representatives as needed for payment discussions.
Verify route slips are complete and accurate; follow up with clinical staff as needed.
Collect patient balances and co-pays.
Schedule follow-up appointments.
Direct patients to the account representative for billing inquiries when necessary.
Distribute courier bags to appropriate staff daily.
Fax Workers’ Compensation forms to insurance adjusters.
Report missed post-op visits to physicians and coordinators.
Enter insurance referrals into the system.
Retrieve medical records and reports from hospitals, surgical centers, or other offices.
Send and document appointment reminder cards for no-shows.
Maintain a clean and organized work area.
Perform additional duties as assigned to support the NHOC team.