Part- Time Medical Receptionist

American Family Care•Pell City, AL

9d•Onsite

About The Position

At American Family Care (AFC), the nation's leading urgent care provider with over 200 clinics across 26 states, we are seeking a detail-oriented Medical Receptionist. This role is crucial as the face of our clinic and the first step in our patient-first approach. The ideal candidate will excel at insurance verification and revenue recovery, impacting both patient experience and the clinic's financial health. This is a part-time position requiring 2 to 3 shifts per week, with flexible shifts including some evenings and weekends.

Requirements

Experience with insurance verification and medical billing (non-negotiable).
Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
Obsessively detail-oriented.
Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
Tech-savvy with medical billing software and EMR systems.
Excellent problem-solving skills and ability to find billing solutions that work for both patients and the clinic.
Maintain a positive attitude even when dealing with challenging financial conversations.
High school diploma preferred.
Active BLS certification required or must be obtained within defined onboarding period.

Nice To Haves

X-Ray Tech, Medical Assistant or related certification is a plus.

Responsibilities

Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture.
Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
Protect Patient Information: Maintain organized records while strictly following HIPAA regulations.

Benefits

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Specialized training in insurance verification and patient financial counseling.
Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management.
Medical, dental, vision, disability, life insurance, matching 401(k), and more (for company-owned locations).