Medical Receptionist, Per Diem, Martha's Vineyard Hospital

Mass General Brigham•Oak Bluffs, MA

4d•$21 - $43•Onsite

About The Position

The Medical Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The position provides basic information, fields patient questions, and directs inquiries as appropriate. It is a per diem, onsite role at Martha's Vineyard Hospital, with a day shift and 0 scheduled weekly hours. Patient care is not required.

Requirements

High school diploma or equivalent.
1–3 years of customer service experience; 0–1 year is required. Clinical-setting experience is preferred.
Ability to display courteous telephone interactions and interview activities with patients.

Nice To Haves

Customer service experience in a clinical setting.

Responsibilities

Provide excellent customer service to internal and external customers.
Provide basic information to patients and field questions, directing them as appropriate.
Accurately collect and verify demographic and financial information.
Triage telephone calls.
Arrange escort services.
Collect copayments and collect payment at the time of service from self-pay patients, directing them to a Financial Counselor.
Ensure paper and system forms are complete.
Request medical records.
Follow HIPAA guidelines for patient privacy and confidentiality.
Maintain the physical environment.
Cross-cover within the office.
Assist with orienting new staff in their practice settings.
Participate in practice meetings and, where there is no Lead Receptionist, keep meeting minutes when directed.
Carry out special projects as directed.
Perform other duties as assigned and comply with policies and standards.