SMG - MEDICAL RECEPTIONIST

Sparrow • East Lansing, MI

2d • Onsite

About The Position

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Demonstrates knowledge of CRT keyboard to process transactions.
• Demonstrates keyboarding skills equivalent to 45 wpm
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communication skills
• Ability to work in an EMR

Nice To Haves

• Six months experience in a health care office or similar setting.
• Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course.
• Experience with an EMR.

Responsibilities

• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).
• Assume preceptor role for new clerical assistants
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED