Medical Receptionist - VAD & Heart Transplant (Days)

Vanderbilt University Medical Center • Nashville, TN

13h

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. . DEPARTMENT SUMMARY We care for adult patients ranging in age from 18 years and older who require ventricular assist devices (VADs), pre- and post-heart transplants, pre-and post-coronary artery bypass and valve surgeries, advanced heart failure treatments, and pre-and post-procedures. We also manage those patients with chest pain, arrhythmia, and myocardial infarctions. Procedures include cardiac catheterization, radiofrequency ablation, cardioversions, percutaneous coronary intervention, and implantation of pacemakers or automatic cardiac defibrillators.

Requirements

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
• Relevant Work Experience Experience Level: Less than 1 year
• Education: High School Diploma or GED

Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED