Medical Receptionist - Burn Center FT Day Shift 06:45 - 19:15

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. The Vanderbilt Burn Center offers world-class care to burn patients of all ages. Our team is committed to the burn population by providing both physical and emotional support for patients and their families from the acute phase of care through discharge and beyond. Our team of staff members are welcoming, fun, team oriented, and committed to the care provided to our patients. The Burn Center is a 23-bed unit: 8 beds are dedicated to intensive care. The remaining 15 are used for either acute care or intensive care. Our unit specializes in caring for complex issues in a designated Level 1 burn center that cares for patients from over a 600 mile radius.

Requirements

High School Diploma or GED
Less than 1 year of relevant work experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.