Medical Receptionist - BHP (TM46677)

CONFEDERATED TRIBES OF THE COLVILLE RESERVATION

51d•Onsite

About The Position

Responsible for performing highly responsible varied or specialized administrative office support work which involves a variety of difficult work procedures or specialized substantive work. Follows the Behavior Health Program Policy and Procedures referral and appointment processes to ensure clients receive and appointment with appropriate program professionals in a timely and professional manner with respect given to age and culturally competent services. The Medical Receptionist is the first level in a career path design for medical administration services. Advancement to Medical Receptionist requires working knowledge of the terminology and procedures used in the area of assignment and the ability to research and extract information from commonly used databases, record work-in-progress data to support research and reporting, enter data to specialized files such as Electronic Health Records (EHR).

Requirements

High school diploma
Two (2) years of general clerical and keyboarding experience in a customer service-oriented environment
Knowledge HIPAA requirements
A valid driver’s license and must be eligible for the Tribes’ vehicle insurance
Must maintain clearance throughout employment
Working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing
Working knowledge of personal computer-based software that support this level of work, including but not limited to Excel, Word, and Electronic Health Records (EHR)
Sufficient arithmetic skills to compute sums and statistics
Sufficient skill using the English language, grammar, spelling, punctuation, proofreading/editing, to prepare standardized correspondence
Sufficient human relations skills to present a positive image of Tribe, convey technical information to others, and use patience in dealing with a diverse population
Ability to perform all of the duties of the position in a high-volume environment that may be dominated by distractions
Able to perform clerical and secretarial work with speed and accuracy
Able to learn, understand and apply Tribal and agency rules, regulations and policies
Ability to plan, organize and prioritize work in order to meet schedules and timelines
Ability to use a personal computer to produce correspondence, informational materials, and conduct basic research
Ability to maintain confidentiality of private and sensitive information
Ability to maintain productive and cooperative relationships elders, co-workers, tribal employees, external organizations, and the public using patience and courtesy
Ability to communicate effectively verbally and in written format
Ability to work independently and with limited supervision as well as in a team environment
Ability to sit and stand for long periods of time
Manual and finger dexterity to complete duties
Ability to frequently bend, stoop, and reach
Ability to push and pull frequently
Ability to comprehend complex issues
Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior
Speech and hearing ability to project voice to small and large audiences, carry on telephone conversations, hear and grasp verbal communications and equipment prompts
Ability to drive in adverse weather conditions

Nice To Haves

Tribal Member and Indian Preference will apply
Preference will also be given to honorably discharged veterans who are minimally qualified
If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance
This position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment

Responsibilities

Directs and maintains an extensive specialized record-keeping operation
Function as a confidential secretary
Assist Mental Health and Alcohol units as needed
Plan and organized office workflow to meet the needs of the program
Meets, greets and assists clients in preparing for their appointments
Collects client information, demographic, medical records and insurance information
Assures accuracy of patient information in Electronic Health Records
Assists clients by providing information about HHS Program Services, providers, referrals and other services
Answers incoming calls and either assists or transfers to the appropriate contact
Logs all information collected
Utilizes appropriate schedule codes in scheduling office medical procedures, for patients with appropriate provider and time/location slot
Provides support in maintaining and updating patient medical electronic records
Directs clients to appropriate areas for appointments and will walk clients to area or arrange for personnel to meet client at reception area
Works as a team member with clinical and non-clinical staff
Adheres to professional conduct, ethics, and confidentiality at all times
Directs and participates in the workflow of the office to meet deadlines and the level of quality requested by the supervisor
Takes referrals following the Behavioral and Tribal Health Programs Policies and Procedure’s referral and appointment processes
Assists Office Staff with clerical tasks such as managing clerical activities of an assigned unit; maintain the budget documents, recommending transactions to meet present or anticipated needs; monitors inventories and the purchasing requisitions for materials, and vouchers for payment
Provides confidential secretarial duties; responds to personal, telephoned, or written inquiries of citizens and government, industrial, or community leaders and officers; screen callers and determines proper referral of callers using tact and diplomacy; maintains EHR calendar of appointments
Provides a full range of secretarial duties such as taking and typing notes of meetings, longhand, shorthand, speed writing, tape recording, and editing, while properly describing content and important decisions made
Provides support to the clinical team and other health workers
Performs other related duties as assigned that support the objective of the position
Other duties as assigned