Medical Receptionist - Primary Care Call Team

HealthPartners•Chanhassen, MN

9d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Call team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. Maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. We are a group of healthcare workers who are passionate about helping people improve their health. With a team of 24 clinicians, we see approximately 200-250 patients each day. Our clinicians consider our clinical support staff as colleagues and really partner with nursing staff to take great care of our patients. Through good collaboration with all members of the team, we have continued to achieve high patient experience ratings and maintain high quality patient measures. Our team is friendly, engaged, and we love to have fun! We even have fun events throughout the year such as holiday parties, summer picnics, and more! This position will be responsible for taking 30-50 calls a day.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Meet department specific agent expectations regarding measurement and follow defined guidelines and processes.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients and employers groups who request our care.
Maintain patient confidentiality to protect patient rights.
Provide excellent customer service.
Complete defined work in a timely and professional manner.
Support on-going process improvement and organizational/department changes.
Identify self and department in all phone interactions.
Accept additional related tasks.
Maintain a clean and orderly work area.
Taking 30-50 calls a day.