Primary Care Medical Receptionist - Triangle Region

Avance Care • Durham, NC

9d • Onsite

About The Position

Discover a rewarding career path with Avance Care, where innovation meets compassion. Avance Care is rapidly growing, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte region, and Wilmington, NC, and we are looking for passionate individuals to grow with us. As one of North Carolina’s largest independent primary care networks, we are redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients. Join our Front Desk team and play a vital role in creating a positive patient experience. As the first point of contact for our patients, you will help foster a warm, welcoming environment while ensuring a smooth and supportive experience from check-in through check-out. We are currently recruiting for multiple clinic locations across the Triangle with a variety of schedule options available. Our clinics operate in a fast-paced, high-volume environment, and we are seeking candidates who thrive in a dynamic setting while maintaining professionalism, accuracy, and exceptional customer service.

Requirements

• At least one year of Medical Front Desk experience
• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Flexibility and resilience

Nice To Haves

• Related degree
• Growth mindset

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed