Medical Receptionist (VCH ICU) - Days

Vanderbilt University Medical Center•Clarksville, TN

19d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a full-time Medical Receptionist for the VCH Intensive Care Unit (ICU) at the Vanderbilt Clarksville Hospital location. This role is responsible for coordinating the nursing station, performing clerical and reception duties, requisitioning supplies and equipment, and facilitating communication between patients, visitors, and staff. VUMC is committed to an environment where everyone can thrive, valuing expertise, knowledge, and challenging abilities. The mission is to advance health and wellness through patient care, education, and research.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette, and competencies necessary for successful telephone communication with customers.
Relevant Work Experience
High School Diploma or GED

Nice To Haves

Experience Level: Less than 1 year

Responsibilities

Coordinates nursing station, performs clerical and reception duties.
Requisitions supplies, equipment, and services as directed.
Coordinates communications between customers and staff.
Follows hospital policy and procedures.
Processes orders according to guidelines and follows computer downtime procedures.
Enters and updates information in the computer system to ensure accuracy and retrieves data.
Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
Responds to patient call systems and requests, providing clear, current information to families, visitors, and staff.
Utilizes telephone, patient call system, beeper/paging system, fax/copy machine, scanner, unit-specific monitoring devices, and pneumatic tube system to facilitate the flow of communication, equipment, and supplies.
Orders, maintains, and uses supplies in a cost-effective manner.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes, and procedures that apply to your own job.
Provides guidance to entry-level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles, and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems and needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision-making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.