Medical Receptionist

Mobile Pediatric Clinic•Mobile, AL

14d•Onsite

About The Position

Busy Pediatric office is looking for a medical receptionist for full time position. The Medical Office Receptionist will be the healthcare access representative to patients and/or vendors utilizing positive public relations skills when scheduling patient visits or physician schedules. Is responsible for coordinating clinic services by maximizing resources to meet the demands of patients and/or customers. Provide telephone, reception, clerical and scheduling services in an outpatient clinic setting. Coordinate on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, coordinating physician releases, and following HIPPA guidelines. Collect co-payments and/or outstanding balances. Inform patients of financial assistance opportunities. General understanding of the state and federal laws, that affect our ability to collect balances due from patients, insurers and/or their agents. Follow clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintain the order of all medical records (i. e. test results, retrieval, filing, creation, repair, etc.). Responsible for the development, initiation, tracking and completion of a charge ticket by collecting and recording pertinent and accurate demographic information at the time of scheduling. Coordinate patient and non-patient inquiries and requests. Proactively serve as a patient advocate by utilizing courteous and professional telephone etiquette at all times by answering the telephone promptly, reflecting a positive tone and speaking distinctly with poise, tact and assurance. Responsible for the overall appearance of the lobby/waiting room and maintains work area in a neat and organized manner. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Assist in maintaining adequate inventory of supplies, prepares requisition forms, orders supplies and equipment. Performs or assist with clerical/secretarial functions within the office.

Requirements

High school diploma or equivalent (GED) is required
At least two years medical office experience required
Basic computer and keyboarding skills required
Front Desk experience required
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Must be able to multi-task and detail oriented

Nice To Haves

Pediatric experience preferred
Electronic health records experience preferred

Responsibilities

Scheduling patient visits or physician schedules
Coordinating clinic services by maximizing resources to meet the demands of patients and/or customers
Provide telephone, reception, clerical and scheduling services in an outpatient clinic setting
Coordinate on-going patient flow through the clinic process ensuring efficient and effective continuity
Accurate completion of all required forms
Greeting patients
Verifying demographics and insurance information
Coordinating physician releases
Following HIPPA guidelines
Collect co-payments and/or outstanding balances
Inform patients of financial assistance opportunities
Follow clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer
Maintain the order of all medical records (i. e. test results, retrieval, filing, creation, repair, etc.)
Responsible for the development, initiation, tracking and completion of a charge ticket by collecting and recording pertinent and accurate demographic information at the time of scheduling
Coordinate patient and non-patient inquiries and requests
Serve as a patient advocate by utilizing courteous and professional telephone etiquette at all times by answering the telephone promptly, reflecting a positive tone and speaking distinctly with poise, tact and assurance
Responsible for the overall appearance of the lobby/waiting room
Maintains work area in a neat and organized manner
Adheres to established facility safety requirements and procedures to ensure a safe working environment
Assist in maintaining adequate inventory of supplies
Prepares requisition forms
Orders supplies and equipment
Performs or assist with clerical/secretarial functions within the office