Medical Receptionist

Golden State Dermatology • San Mateo, CA

1d • $21 - $29 • Onsite

About The Position

Golden State Dermatology is a rapidly expanding physician-led and owned dermatology group with over 37 locations across California. We specialize in medical, surgical, and cosmetic dermatology, including skin, hair, and nail conditions, Mohs surgery, and cosmetic procedures. As a Medical Receptionist, you will be crucial to the smooth operation of our front desk and call center, providing exceptional patient service. You will be cross-trained and may float between the front desk and call center to support clinic operations. Responsibilities include welcoming patients, managing check-in/check-out, verifying insurance, handling phone inquiries, and maintaining patient records. You will also manage the appointment schedule, audit future appointments, confirm attendance, collect necessary information, and offer earlier slots to patients on waiting lists when openings occur. Call center duties involve answering high-volume calls, scheduling/rescheduling, confirming appointments, responding to patient questions, routing calls, and documenting interactions in the practice management system. You will assist patients with general inquiries, appointment requests, and basic insurance questions, maintaining professionalism and excellent phone etiquette. Additionally, you will provide product education and sell skincare products. This role requires significant multitasking and task management to ensure prompt completion of responsibilities. The Practice Manager may assign additional duties as needed. Your primary goal will be to provide exceptional patient service, making patients feel welcome, comfortable, and well-cared for. Attention to detail, a compassionate approach, and dedication to patient satisfaction are key to the success of our clinic.

Requirements

• Customer service skills or a patient-centered mindset
• Previous Dermatology, healthcare, or aesthetics experience
• Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
• Proficiency with EClinicalWorks, EMA, or other EMR software

Responsibilities

• Warmly welcoming patients
• Assisting with check-in and check-out procedures
• Verifying patients' insurance coverage and eligibility
• Handling phone inquiries
• Maintaining patient records
• Managing the appointment schedule, including auditing for future appointments and confirming attendance
• Collecting necessary information before appointments (e.g., insurance details, intake questions)
• Contacting patients on waiting lists or with future appointments to offer earlier slots when schedule openings occur
• Answering a high volume of incoming calls
• Scheduling and rescheduling appointments
• Confirming appointments
• Responding to patient questions
• Routing calls appropriately
• Documenting all interactions accurately in the practice management system
• Assisting patients with general inquiries, appointment requests, and basic insurance-related questions
• Maintaining excellent phone etiquette and professionalism
• Providing product education to patients and staff
• Selling skincare products
• Multitasking and task management to ensure prompt completion of responsibilities
• Performing additional job duties as assigned by the Practice Manager
• Providing exceptional service to patients, making them feel welcome, comfortable, and well-cared for

Benefits

• 40% off products and procedures
• Ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability
• Company paid life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts
• Commuter benefits
• Employee Assistance Program (EAP) counseling
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
• Accrued PTO after hire date
• 9 Paid Holidays if working over 20 hours in a pay period
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed